House of Refuge Career Opportunities
Thank you for your interest in joining House of Refuge!
House of Refuge staff is a small, committed group of individuals who firmly believe in our vision that “every family deserves a home.” If you would like to apply to join the team, all career opportunities are listed below.
Open Positions
Case Manager
Development Coordinator
Engagement Specialist
Facilities Maintenance Supervisor
Employee Benefits
- Medical, Dental, & Vision Plans*
- Paid Time Off
- 401k Program
- 401k Employer Match Program
* General Public Compliance Page This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.
The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
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Position Title: Case Manager
Status: Exempt, full-time (40 hours per week)
Job Relationship
Supervised by: Chief Programs Officer
Supervises: N/A
Job Description
If you are passionate about working with families and making a meaningful impact, we invite you to consider joining our team. House of Refuge is a transitional housing program serving families experiencing homelessness as they work toward self-sufficiency. We are seeking a qualified and dependable Case Manager to support and empower families on their path toward long-term stability.
Position Summary
Under the supervision of the Chief Programs Officer, the Case Manager provides professional social services and is responsible for coordinating all case management services to an assigned caseload. Engages residents in one-on-one sessions and assists them in identifying and addressing individualized needs. Responsibilities include but are not limited to client briefings, life skills services, mainstream referral resources, collecting data, completing reports, maintaining HMIS (Homeless Management Information System) and other client records, and documentation of all resident contact and services offered. Develops and maintains contacts with outside social service programs and mainstream referral providers. Participates in all agency-based events as assigned, attends all required meetings, and ensures leadership is well-informed. A successful candidate takes initiative and collaborates to ensure all aspects of service provision are aligned with The House of Refuge’s mission and Philosophy of Care.
Duties and Responsibilities
- Provides ongoing, client-driven case management focused on securing housing and increasing self-sufficiency. In conjunction with residents, develops and updates individualized case plans on a monthly basis, with goals and objectives centered on financial growth and housing stability. Documents resident progress toward stated goals and objectives and empowers residents to identify and solve problems using Motivational Interviewing.
- Serves as the primary point of contact for residents by orienting new residents to the program and collaborating with team members and other departments to support basic needs, children’s services, employment, and education. Maintains ongoing contact with residents and conducts case management meetings at a minimum of once per month. Promotes resident participation in classes and services and supports the smooth daily operations of the department.
- Provides ongoing support, follows up, and advocates with residents’ new or established service providers. Assesses residents’ needs and provides appropriate quality and individualized referrals to community resources, maintains up-to-date resources in community bulletin board, and researches and communicates new resources as needed.
- Creates and maintains resident case files and electronic records in accordance with established documentation guidelines. Collects, inputs, and manages accurate and up-to-date resident data in HMIS to support assessments, reporting, and compliance requirements. Oversees resident move-ins and move-outs by preparing and completing all required intake and exit documentation, including intake forms, lease agreements, confidentiality policies, and service agreements. Provides active support to families as they adjust to the House of Refuge community and as they transition out of the program.
- Completes monthly home inspections on the first business day of each month and addresses any identified issues, including the timely issuance of warnings and notices. Ensures residents maintain their homes in a safe and clean condition. This task requires regular movement throughout the House of Refuge property, including time spent outdoors for up to four hours as needed to complete inspections.
- Consistently demonstrates knowledge of all House of Refuge programs, policies, and procedures; national best practices for transitional housing and social service delivery; and applicable local and federal regulations, including Fair Housing, the Americans with Disabilities Act, the Arizona Landlord Tenant Act, and HUD Supportive Housing program requirements. Demonstrates dependability and adaptability in a changing work environment by effectively planning, organizing, and prioritizing work activities. Maintains resident and staff confidentiality and consistently demonstrates appropriate professional boundaries.
- Demonstrates enthusiasm and fosters and maintains an atmosphere of interest in all phases of work. Serves as a positive role model to all residents, promotes open communication, and contributes to an environment of trust and mutual respect. Provides services in a caring manner, and addresses concerns to ensure accountability and continued program partnership. Actively participates in all meetings and extracurricular activities, facilitates groups and classes, and takes an active role in the implementation of strategic planning goals of the Family Services department.
- Functions as part of a professional social service delivery team. Provides emergency and triage assistance to residents during fellow team members’ vacations and sick days. Is dependable, demonstrates thoroughness, adapts to changes, and solicits feedback.
- Performs other duties as assigned.
Education/Experience
- Bachelor’s degree in a Human Services field required. Master’s degree in human services field preferred.
- Two (2) years of case management experience in a social services setting is required.
- Must agree to, and successfully pass, a State of Arizona Department of Public Safety fingerprint clearance.
- Must agree to and successfully pass a criminal background check.
Knowledge/Skills/Abilities:
- Experience with transitional housing, drug and alcohol recovery, persons dealing with mental health issues, domestic violence and/or the homeless population preferred. Case management, counseling, and/or benefits coordination experience are highly desirable.
- Effective verbal and written communication skills to interact effectively with a diverse population, co-workers, supervisors, subordinates, and volunteers. Recognizes, values, and contributes to an environment of trust and mutual respect. Contributes to a culture of performance, teamwork, collaboration, growth, and continuous improvement.
- Strong interpersonal, analytical, organization, and problem-solving skills. Confident, dedicated, professional self-starter, and creative problem solver with a strong commitment to being an integral part of a hands-on team.
- Ability to work independently with a keen sense of focus, non-judgmental, clear sense of boundaries, excellent customer service, and time management skills.
- Must be able to lift 25 lbs. Sits, stands, walks, runs, reaches, stops, bends, lifts, carries, manipulates various objects. Position requires moving around the House of Refuge and between buildings, including spending time outside.
- Must have knowledge of Arizona’s mainstream referral resource system. Experience in case management documentation and strong computer skills.
- Required to adhere to the National Association of Social Workers Code of Ethics and assist residents in adhering to the Arizona Landlord Tenant Act.
Hours
Salary
Position Title: Engagement Specialist
Supervised By: Family Services Assistant Director
Status: Onsite: Part-time (less than 29 hours per week)
Salary Range: $19.00- $20.00 per hour
Join Our Mission
At House of Refuge, we believe everyone deserves a place to call home and the opportunity to build a brighter future. Every day, we work alongside families experiencing homelessness by providing a home, hope, support and the resources needed to achieve lasting independence.
As an Engagement Specialist, you will be a consistent and supportive presence for the families we serve. You will help create a safe, structured and welcoming environment while encouraging resident participation, reinforcing program expectations and connecting families with resources and services that support their success.
This is a great opportunity for someone who enjoys building relationships, solving problems, working directly with people and being part of a hands-on team.
What You Will Do
- Build positive, professional relationships with residents and encourage engagement in House of Refuge programs and services.
- Maintain a consistent presence throughout the property and help create a supportive environment.
- Support residents as they navigate challenges and connect them with resources such as case management, workforce development, the Donation Center, and children’s programming.
- Reinforce program expectations with consistency, professionalism, and respect.
- Use conflict resolution and trauma-informed approaches when responding to support a safe and respectful environment.
- Conducts routine outreach by phone and in person to strengthen engagement with residents.
- Complete accurate and timely documentation, maintain confidentiality and keep appropriate Family Services Staff informed of resident concerns, incidents, and other important information.
- Follow established safety protocols, policies and procedures; as well as demonstrate best national practices for transitional housing.
- Maintain professional boundaries while providing respectful and compassionate support.
- Participates in required meetings, program activities, and other tasks that support smooth daily operations
- Performs general upkeep of the Family Services building by organizing common spaces such as lobby, birthday closet, and career closet, and ensures resource materials are up to date.
- Collaborate with staff across the organization to provide consistent and coordinated support to residents.
Support House of Refuge’s mission and Philosophy of Care in daily interactions with residents, coworkers, volunteers, donors, and the public.
What You Bring
Required Qualifications
- High school diploma or equivalent
- At least one (1) year of experience in social services, navigating community resources or social service systems
- Valid Arizona driver’s license
- Ability to successfully pass a background check and drug screening.
- Must currently possess or be able to obtain a State of Arizona Department of Public Safety Fingerprint Clearance Card.
Preferred Qualifications
- Associate or bachelor’s degree in social work, human services, or a related field.
- Experience in a structured residential setting.
We Are Looking for Someone Who
- Builds positive, professional relationships and engages residents effectively.
- Provides strong customer service while maintaining clear professional boundaries.
- Is comfortable reinforcing expectations with consistency and respect.
- Understands conflict resolution techniques and the basics of trauma-informed care.
- Demonstrates cultural sensitivity and a non-judgmental approach.
- Uses strong critical-thinking and problem-solving skills.
- Takes initiative and works effectively both independently and as part of a team.
- Is organized and able to manage time and priorities effectively.
- Is proficient with Microsoft Word, Excel, Google and Gmail.
- Contributes to a culture of trust, mutual respect, teamwork, growth and continuous improvement.
- Adheres to the National Association of Social Workers Code of Ethics and supports compliance with the Arizona Landlord Tenant Act.
Work Environment
- Works onsite throughout the House of Refuge property and between buildings.
- Regularly moves throughout the property and spends time outdoors.
- Must be able to lift up to 25 pounds.
- Position involves sitting, standing, walking, reaching, stooping, bending, lifting, carrying, and handling various objects.
- Works up to 29 hours per week, including two Saturdays per month.
Non-Saturday Weeks:
Tuesday–Friday, 11:45 a.m.–6:00 p.m.
Saturday-Work Weeks:
Tuesday–Friday, 12:30 p.m.–6:00 p.m.
Saturday, 10:30 a.m.–1:30 p.m.
If you are ready to connect people with purpose and strengthen our community, we encourage you to apply today. Join a team where your work changes lives every day.
Position: Facilities Maintenance Supervisor
Supervised By: Chief Financial Officer
Status: Full-Time, Exempt, Onsite
Salary Range: $50,000 – $60,000
Benefits: House of Refuge offers a comprehensive benefits package to eligible full-time employees.
Join Our Mission
At House of Refuge, we believe everyone deserves a place to call home and the opportunity to build a brighter future. Every day, we work alongside families experiencing homelessness by providing a home, hope, support and the resources needed to achieve lasting independence.
We are looking for an experienced, hands-on Facilities Maintenance Supervisor who enjoys leading a team while also working alongside them. If you have a strong background in property maintenance, take pride in keeping facilities safe and well maintained, and enjoy solving problems in a fast-moving environment, we would like to meet you.
This is more than a job; it is an opportunity to use your skills and leadership to help maintain the homes, facilities and spaces that support the families we serve every day.
What You Will Do
Lead Maintenance Operations
- Oversee daily maintenance operations, including reviewing, prioritizing, completing and delegating work orders.
- Adjust work priorities as needed and ensure maintenance needs are addressed in a timely manner.
- Conduct regular property inspections and preventive maintenance to identify maintenance, repair, safety and future capital improvement needs.
- Establish and maintain facilities safety, security and emergency procedures and ensure established safety practices are followed.
Supervise & Support the Team
- Supervise and train Maintenance Technicians and Housekeeping staff.
- Prioritize and assign work and provide day-to-day direction and support.
- Set clear expectations, provide ongoing feedback and address employee performance concerns when needed.
- Maintain a safe working environment and promote professional and respectful working relationships.
Perform Maintenance & Repairs
- Perform hands-on skilled maintenance and repair work involving House of Refuge buildings, grounds, vehicles and equipment.
- Complete general property repairs including plumbing, painting, drywall, light carpentry, water heater replacement, basic electrical, HVAC, doors, windows and other repairs within the scope of the position.
Manage Facilities, Assets & Capital Improvements
- Maintain accurate maintenance and asset records, including tracking the maintenance status of House of Refuge homes and facilities and documenting repairs and inspections.
- Maintain inventories of keys, tools, equipment, materials and supplies and prepare project summaries as needed.
- Maintain and support the House of Refuge Capital Improvement Plan, including identifying and documenting future maintenance, repair, equipment and property improvement needs.
Budget, Vendors & Projects
- Manage the assigned budget in partnership with the Chief Financial Officer, including assisting with the annual budget development process, preparing cost estimates and budget recommendations, and monitoring and controlling expenditures.
- Work with outside vendors and contractors to support maintenance, repair and facility needs.
- Participate in large projects, collaborating with other House of Refuge departments, nonprofit and community organizations, volunteer groups and public-private partners.
What You Bring
Required Qualifications
- High school diploma or equivalent.
- Minimum of five (5) years of hands-on technical experience in a combination of trades applicable to property or facilities maintenance, which may include plumbing, electrical, HVAC repair, light carpentry, remodeling, drywall, painting, windows and doors, roofing and related areas.
- Minimum of three (3) years of supervisory experience in maintenance, facilities, rehabilitation/remodeling, construction or a related field.
- Experience developing, monitoring and working within departmental or project budgets.
- Valid Arizona driver’s license.
- Ability to successfully complete required drug screening and criminal background check.
- Ability to obtain and maintain a State of Arizona Department of Public Safety Fingerprint Clearance Card.
Preferred Qualifications
- Plumbing experience.
- Experience working with a vulnerable population.
- Experience working with volunteers.
We Are Looking for Someone Who
- Enjoys leading and supporting employees while also working alongside the team.
- Prioritizes and coordinates multiple maintenance requests, projects and competing operational needs.
- Takes a hands-on approach to solving maintenance and facility challenges.
- Communicates clearly and professionally with employees, residents, volunteers, vendors, contractors and community partners.
- Is organized and understands the importance of accurate maintenance, project and asset records.
- Maintains a focus on safety and follows established procedures.
- Builds professional and respectful working relationships with employees, residents, volunteers, contractors, vendors and members of the public.
- Remains flexible and adjusts priorities when urgent or unexpected maintenance needs arise.
Work Environment
- Full-time, onsite position, primarily Monday through Friday during regular daytime business hours.
- Works from a private office located in the Maintenance Building and performs work throughout House of Refuge properties, including occupied and unoccupied residential units, offices, community spaces, storage areas and other facilities.
- Regularly works both indoors and outdoors, including exposure to Arizona weather conditions.
- Participates in an on-call rotation or provides after-hours response to urgent facility or maintenance needs.
- Evening and weekend work may occasionally be required based on emergencies, projects, organizational events or operational needs.
- Uses ladders, hand tools, power tools and maintenance equipment.
- Drives House of Refuge vehicles.
- Must be able to safely lift, push and pull up to 50 pounds.
- Must be able to perform the physical activities required of the position, including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping and repetitive motions with the wrists, hands and fingers.
Join Our Team
If you are ready to bring your maintenance expertise and leadership skills to a team that makes a difference every day, we encourage you to apply. Join House of Refuge and help us maintain the homes and spaces that support families as they work toward lasting independence.
Position Title: Community Center Assistant
Status: Hourly, part-time (less than 30 hours per week).
Job Relationship:
Supervised by: Family Services Specialist
Supervises: None
Job Description
Position Summary
Essential Duties and Responsibilities:
1. Plays an active role in the coordination of activities, and self-enrichment classes for children at the Community Center. Support is obtaining supplies and customizes programming for the center. Collaborates with Family Services Specialist and Chief Programs Officer in researching, developing, planning, and implementing current and projected Community Center programming.
2. Practices good use of resources and evaluates program activities and supplies, while ensuring the best use of House of Refuge resources and budget. Takes an active role in the Community Center, organizes, and directs volunteers during Community Center hours, recruits and promotes children’s participation, and makes plans that support the smooth flow of daily activities.
3. Takes the role of point of contact with school liaisons and collaborates to support children’s services for families at House of Refuge. Supports and guides residents in enrolling or transferring children’s schools, and connecting them to appropriate community resources.
4. Works with families to identify protective factors and create goals that will support children’s overall well-being in the areas of academic success, increased learning and support systems, decreased barriers and achievement gaps, and increased coping mechanisms and overall wellness.
5. Assists and monitors residents, youth, volunteers, and instructors at the Community Center. Promotes safety and positive social interactions and effectively responds to situations that impact safety. Practices resident confidentiality and demonstrates professional boundaries.
6. Performs general clerical duties such as collecting data for monthly reports, creating and updating monthly calendars and flyers, answering phones, and responding to emails. Maintains a Community Center Bulletin Board and assists with the distribution of timely material to residents.
7. Performs general housekeeping matters such as cleaning, mopping, sweeping the porch and sidewalk of the center. Ensures Community Center and surrounding area are clean and free of hazards. Communicates concerns in a timely manner.
8. Plans and prepares simple/basic meals and snacks for breakfast, snack, or lunch. Follows all health and safety standards for food preparation and cleanup.
9. Demonstrates enthusiasm and creates and maintains an atmosphere of interest in all phases of work. Serves as a positive role model to all youth he/she encounters. Promotes open communication and contributes to an environment of trust and mutual respect. Provides services in a caring manner, provides clear instructions, and addresses concerns to ensure accountability and continued program partnership.
10. Consistently demonstrates knowledge of all House of Refuge program policies and procedures. Is dependable and adapts to changes in the work environment. Plans, organizes, and prioritizes work activities and tasks by using time efficiently to complete tasks and action plans.
11. All other duties as assigned.
Education/Experience
- A 2-year undergraduate degree in a related field is required; or be working towards a 4-year degree or higher in any child-related fields (Early Childhood Education, Child Development, Social Work, Psychology, Elementary Education, etc.) or any combination of advanced education plus experience working with children and youth in a childcare, summer, or afterschool program.
- Experience in classroom management.
- Must have a current Food Handler’s Card or the ability to get one.
- Fingerprint Card or ability to get one.
- Experience working with individuals experiencing homelessness, families in transition, or residential settings, is highly desirable.
- Previous experience working with volunteers, preferred.
Knowledge/Skills/Abilities/ Working Conditions
- Effective verbal and written communication skills to interact effectively with co-workers, supervisors, subordinates, volunteers, and the general public sufficient to showcase House of Refuge in a positive manner.
- Strong interpersonal, analytical, organization, and problem-solving skills.
- Ability to work independently and as part of a team. Ability to multi-task.
- Recognizes, values, and contributes to an environment of trust and mutual respect. Contributes to a culture of performance, teamwork, collaboration, growth, and continuous improvement.
- Coordinates the work of volunteers and develops interpersonal relationships with a variety of users and sponsors.
- Has computer and related software skills.
- Must be able to lift 25 lbs. Sits, stands, walks, runs, reaches, stops, bends, lifts, carries, manipulates various objects. Position requires moving around the House of Refuge and between buildings, including spending time outside.
- Required to have a valid driver’s license and a good MVD record. Position requires transportation of children in a company vehicle that sits up to 15 passengers.
- Must pass a background check and pre-employment drug screening.
Hours
Salary and Benefits
Development Coordinator
Supervised by: Chief Development Officer
Status: Full-Time, Non-Exempt, Onsite
Salary Range: $19-21 per hour
Join Our Mission
We are looking for an organized, detail-oriented Development Coordinator who enjoys keeping things running smoothly behind the scenes. If you take pride in accuracy, enjoy working with data and technology, and value building positive relationships with donors, staff, volunteers and community supporters, we would like to meet you.
This is more than a job; it is an opportunity to support the relationships and resources that help make our mission possible while being part of a team committed to creating lasting change for families in our community.
What You Will Do
- Assist President and CEO, as assigned, with maintaining and updating policies, procedures, guidelines, administrative tasks and reporting. Record minutes from monthly Board meetings, assemble Board materials and books, order Board and Donor gifts as needed.
- Support donor stewardship by providing administrative support to the Chief Development Officer. Assist with processing donations, preparing acknowledgment letters and maintaining accurate donor records.
- Maintain DonorPerfect by entering donations and donor information, updating records, reviewing data for accuracy, resolving discrepancies and generating reports.
- Support fundraising campaigns and events using event software, including tracking donations, donors, ticket purchases, sponsorships and other event information.
- Provide administrative support to the Chief Development Officer and assist with Development projects, reports, research and other initiatives.
- Create and maintain spreadsheets, presentations, documents, databases, reports, and other organizational materials.
- Coordinate with the Development team and assist with gathering photos and other social media content. Create and schedule social media posts and stories.
- Communicate professionally with donors, staff, volunteers, vendors, and community partners.
- Maintain the confidentiality and accuracy of donors, residents, employees, volunteers and organizational information.
What You Bring
Required Qualifications
- High school diploma or equivalent
- Two (2) years of experience in administrative assistant duties
- Valid Arizona driver’s license.
- Ability to successfully pass a background check and drug screening.
Preferred Qualifications
- Experience with DonorPerfect or OneCause software.
We Are Looking for Someone Who
- Is highly organized and enjoys keeping information, projects and details on track.
- Enjoys working with technology and is comfortable learning new databases, fundraising platforms and software.
- Has strong data-entry and recordkeeping skills and can maintain accurate and confidential information.
- Communicates clearly and professionally, both verbally and in writing.
- Provides excellent customer service and enjoys building positive relationships with donors, staff, volunteers, vendors and community partners.
- Can manage multiple priorities, meet deadlines and adjust when needs or priorities change.
- Takes initiative, works independently and follows projects and responsibilities through to completion.
- Is comfortable creating and working with spreadsheets, presentations, documents, reports and other administrative materials.
- Is proficient with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Brings professionalism, discretion and good judgment when working with confidential or sensitive information.
Work Environment
- Works in a shared office environment
- Candidates must be available to work from office 40 hours a week. During peak events, slightly higher. Usual business hours are Monday – Friday, 800 a.m. -5:00 p.m.
- Local travel between House of Refuge campuses and community locations.
- Ability to lift up to 15 pounds and assist with event setup and teardown.
If you are ready to put your organization, attention to detail and relationship-building skills to work for a meaningful mission, we encourage you to apply today. Join a team where the work you do helps make a lasting impact for families every day.
Position Title: Community Engagement Manager
Supervised by: Development Manager
Status: Full-Time, Exempt, Onsite
Salary Range: $48,000 – $50,000
Join Our Mission
We are looking for a passionate, relationship-driven Community Engagement Manager who enjoys connecting people with purpose. If you thrive on building partnerships, coordinating volunteers, planning community projects and creating meaningful experiences that inspire others to give back, we would like to meet you.
This is more than a job; it is an opportunity to make a lasting impact in the lives of families while strengthening the community that supports them.
What You Will Do
Volunteer Leadership
- Recruit, onboard, train, schedule and support volunteers.
- Create meaningful volunteer experiences that encourage long-term engagement.
- Coordinate volunteer opportunities across the organization.
- Maintain volunteer records and required documentation.
Community Partnerships
- Build relationships with businesses, churches, schools, civic organizations, donors and community partners.
- Represent House of Refuge at community events, networking events and speaking engagements.
- Promote volunteer opportunities and donation drives
Community Projects & Donation Drives
- Plan and coordinate volunteer service projects and donation drives.
- Organize logistics, communications, volunteer assignments and event support.
Communications & Program Growth
- Develop volunteer communications and recognition initiatives.
- Create content for newsletters, presentations, social media and donor communications.
- Track volunteer participation and program outcomes.
- Use data to improve volunteer engagement and community impact.
- Support organizational events.
- Other initiatives as assigned.
What You Bring
Required Qualifications
- High school diploma or GED.
- Two (2) years of experience in volunteer management, nonprofit operations, community engagement, event coordination, customer service or relationship management.
- Valid Arizona driver’s license.
- Ability to successfully pass a background check and drug screening.
Preferred Qualifications
- Associate or bachelor’s degree in nonprofit management, communications, business, marketing, public administration or related field.
- Experience coordinating volunteers, community partnerships or nonprofit programs.
- Experience with Bloomerang, DonorPerfect, or similar nonprofit CRM systems.
We Are Looking for Someone Who
- Builds strong relationships with diverse people.
- Communicates confidently in writing, presentations, and conversation.
- Is organized and manages multiple priorities.
- Enjoys planning events and coordinating projects.
- Uses data to evaluate and improve programs.
- Provides exceptional customer service.
- Works independently and collaboratively.
- Is proficient with Microsoft Office, Google Workspace, and database software.
Work Environment
- Works in a shared office environment with interaction throughout House of Refuge campuses.
- Occasional evenings and weekends.
- Local travel between House of Refuge campuses and community locations.
- Indoor and outdoor work supporting volunteer projects and donation drives with exposure to varying weather conditions and temperature extremes.
- Ability to lift up to 25 pounds and assist with event setup and teardown.
- Reliable transportation.
Position Title: Donation Center Attendant
Status: Hourly, part-time (less than 30 hours per week).
Job Relationship:
Supervised by:
Supervises: None
Position Summary
Responsible for intake, stocking, organizing, and greeting donors at the Donation Center with routine daily tasks and duties to maintain a storefront appearance in the Donation Center. Consistently show House of Refuge, Inc. in a positive manner to all donors, residents, and volunteers through excellent customer service skills.
Essential Duties and Responsibilities:
- Assist in receiving, sorting, organizing of food and donations for day-to-day activities of the Donation Center. Much of this work is done outside year-round. Must be able to work in varied weather conditions from cold to extreme heat. This is a physical position that requires lifting and standing on your feet for a large part of the day. Must be able to lift 25lbs. repeatedly and 50+lbs. on occasion to assist donors in transporting donations into the Donation Center.
- Completes daily tasks. Works side by side with volunteers to show the appropriate way to work the Donation Center.
- Assisting residents with donation needs. Responsible for the record keeping of resident’s receipts of donations at the Donation Center.
- Consistently demonstrates and provides a positive, professional working environment for residents, co-workers, volunteers, and the public that come in contact with House of Refuge.
- Consistently maintains Donation Center in a “storefront” atmosphere. Displaying items for clients in a clean, dignified, store-like setting. Free of disorder and damage.
- Maintains updated clients lists for larger donated items, such as beds, furniture, tables/chairs, etc.
- Maintains updated needs list and inventory for donors and Development team.
- Responsible for obtaining donor receipts from donors.
- All other tasks that may be assigned.
Education/Experience
- High School education or equivalent required.
- Associates Degree preferred.
- Retail experience preferred.
- Superior customer relation skills.
- Competent in Microsoft Word, Excel, and Google/Gmail
- Must currently possess or be able to obtain a State of Arizona Department of Public Safety fingerprint clearance and food handler’s card.
- Must have a valid Arizona Driver’s license.
Knowledge/Skills/Abilities/ Working Conditions
-
Must be able to interact and communicate with a diverse population. Confident, dedicated, professional self-starter and creative problem solver. Effective oral and written communication skills. Strong interpersonal, analytical, organizational, and problem-solving skills. Works independently and as part of a team.
Hours
Thursday and Friday 9:30am.-4:30pm. and Saturday 9:30am.-2:30pm. Must be able to pass a background and drug test prior to start.
Salary and Benefits
Part-Time Hourly – $16/hour.
Position Title: Housekeeper – Part Time
Status: Hourly, Non-Exempt
Supervised by: Maintenance Supervisor
Supervises: None
Position Summary
As a member of the Maintenance Department, the Housekeeper is responsible for ensuring the cleanliness and upkeep of all House of Refuge grounds and property. This role involves performing routine cleaning tasks, preparing residential units for occupancy, and assisting with major maintenance projects as assigned to support the House of Refuge mission.
Essential Duties and Responsibilities
- Promptly cleans and refurbishes all House of Refuge properties and units to ensure they meet organizational standards.
- Maintains adequate stock supply in the Annex and Administrative utility closets. Monitors and fills out cleaning inventory form(s).
- Notifies Maintenance personnel of needed repairs on units prior to Rent Ready inspections.
- Demonstrates and exhibits thorough and consistent work performance, knowledge of safety measures and standards as appropriate to duties assigned.
- Consistently demonstrates knowledge of all House of Refuge programs, policies, and procedures. Working knowledge of local and federal laws pertaining to Fair Housing, Arizona Landlord and Tenant Act, American Disability Act regulations, in addition to providing residential confidentiality and professional boundaries.
- Works professionally with House of Refuge employees, volunteer members, donor(s), outside contractors, and residents. Communicates with the Maintenance Supervisor when additional assistance is required for assigned duties.
- Maintains appropriate collaborative relationships with local agencies and donor(s) to ensure positive branding of House of Refuge.
- Performs other duties as assigned.
Education/Experience
- Must successfully obtain and maintain a State of Arizona Department of Public Safety Fingerprint Clearance Card.
- Exceptional interpersonal and verbal communication skills.
- Previous professional cleaning or housekeeping experience is preferred.
Knowledge/Skills/Abilities/ Working Conditions
- Skills that will consistently produce clean, sanitary homes for participants and a clean work environment for House of Refuge employees.
- Must consistently demonstrate a friendly, non-judgmental attitude to residents and co-workers.
- Must be able to work flexible hours if requested.
Hours
20 hours per week (Monday – Thursday).
Salary and Benefits
$18/hourly.
Position Title: Youth Engagement Coordinator
Status: Exempt, full-time (40 hours per week).
Supervised by: Children Services Manager
Supervises: None
Position Summary
Under the supervision of the Children Services Manager, the Youth Engagement Coordinator plans, organizes, and implements age-appropriate activities and events that promote healthy living and positive social interactions. This role is responsible for engaging, retaining, and increasing teen participation in program services and activities. Serves as a key point of contact for families in coordination with school liaisons, works directly with teens and families residing at House of Refuge, and provides administrative support as needed for aspects related to youth services. Ensures compliance with all safety protocols, maintains accurate documentation of services, attends required meetings, and ensures leadership is well informed. Takes initiative and collaborates to ensure all aspects of service provision are in alignment with the House of Refuge mission and Philosophy of Care.
Essential Duties and Responsibilities
Program Development & Implementation
1. Utilizing the eight dimensions of wellness framework, plans, coordinates, and supervises Teen Center program activities and special events. Directs volunteers and facilitates curriculum-based lessons with an emphasis on health education, self-enrichment, and positive social interaction. Actively engages and recruits teens to increase participation in all program services, in order to improve consistent attendance, retention, and engagement outcomes.
2. As part of partnerships and youth development opportunities, maintains collaborative relationships with community partners and secures guest speakers and volunteers for workshops and enrichment activities. Researches and connects teens to job leads, career exploration, educational opportunities, skill-building, and other community resources that support the physical and mental health needs of teens.
3. Practices responsible stewardship of resources by identifying needs and ensuring the effective use of resources and program budget. Submits requests in advance, completes approved purchases and expenditure documents. Collaborates with other departments and with the Donation Center to secure donations and supplies needed for the Teen Center’s programming.
4. Conducts general housekeeping matters such as basic upkeep of the Teen Center, follows a daily cleaning schedule and coordinates weekly and quarterly cleaning, and space beautification projects. Prepares snacks and simple meals following all health and safety standards for food preparation and cleanup.
Coordination of Client Services
5. Serves as the primary point of contact with school liaisons and supports families with school enrollment and transfers. Maintains updated school information for all teens and obtains appropriate releases of information, as needed, to coordinate services for the families.
6. Maintains resident confidentiality and demonstrates professional boundaries at all times. Builds rapport with teens and families to encourage engagement in services, activities, and educational opportunities. Collaborates with case management, attends staffing meetings, documents services, and supports families with the needs of the teens throughout their stay, and during their transition out of the program.
7. Demonstrates enthusiasm, fosters and maintains an atmosphere of interest in all phases of work. Serves as a positive role model to program teens and children. Provides services in a caring manner, provides clear instructions, and addresses concerns to ensure accountability and continued program partnership.
Administrative Responsibilities and Team Culture
8. Performs administrative duties such as data collection and reporting, tracking daily Teen Center attendance, creating flyers and monthly calendars, managing email correspondence, answering phones, and preparing and distributing program materials in a timely manner.
9. Maintains accurate and timely documentation of services, activities, and participation in Teen Center activities. Completes timely and accurate documentation of services and communication with residents, as needed, to ensure compliance and accurate reflection of service provision.
10. Consistently demonstrates knowledge of House of Refuge policies and procedures and ensures compliance in all areas of work. Maintains organization of the Teen Center, ensuring the space is clean, structured, and tour-ready at all times. Ensures the area is clean and free of hazards, communicates maintenance or safety concerns promptly, and submits work orders as needed.
11. Plans, organizes, and prioritizes work activities to meet program goals and deadlines, demonstrating reliability and adaptability in a dynamic environment. Collaborates closely with the Children Services Manager and serves as backup support for Community Center operations as needed.
12. Actively contributes to the implementation of the organization’s core values and program philosophies. Maintains an atmosphere of enthusiasm and professionalism, fosters open communication, and contributes to a culture of mutual respect, accountability, performance, teamwork, collaboration, and continuous improvement.
13. Performs all other duties as assigned.
Education/Experience
- A 2-year undergraduate degree in a related field is required; or be working towards a 4-year degree or higher in any child-related fields (Early Childhood Education, Child Development, Social Work, Psychology, Elementary Education, etc.) or any combination of advanced education plus experience working with teens in a social service agency, summer or afterschool program. Experience working with teens in a residential setting, school setting, or other equivalent experience.
- Must agree to, and successfully pass, a background check.
- Must have or be able to obtain a current Food Handler’s Card.
- Must have or be able to obtain a fingerprint clearance card.
Knowledge/Skills/Abilities/ Working Conditions
- Effective oral and written communication skills. Strong interpersonal, analytical, organizational and problem-solving skills.
- Ability to work independently and as part of a team. Ability to multitask.
- Coordinates the work of volunteers. Develops professional relationships with a variety of users and sponsors. Has computer and related software skills. Excellent communication, both verbal and written, to interact effectively with co-workers, supervisors, subordinates, volunteers and the general public sufficient to showcase House of Refuge in a positive manner.
- Must be able to lift 25 lbs. Sits, stands, walks, runs, reaches, stoops, bends, lifts, carries, manipulates various objects. Position requires moving around the House of Refuge and between buildings, including spending time outside.
- Required to have a valid driver’s license and clear MVD record. Position requires transportation of teens in a company vehicle for up to 15 passengers.
Hours
Typical hours are M-F, 10 AM to 6 PM; or M-F, 11 AM to 7 PM. Must be willing to work a flexible schedule for special family events, and occasional Saturdays.
Salary
$45,000 – $48,000 annually
Other Positions
Thank you for your interest in joining House of Refuge! While there are no other open positions at this time, we are always looking for talented individuals to join our team. Please click “Apply Now” to send us your resume and we will contact you should a position with matching qualifications become available. We look forward to hearing from you!