If you have a passion for working with families, and want to make a positive impact, this position might be right for you! House of Refuge is a transitional housing program serving families experiencing homelessness, who are working towards self-sufficiency. We are looking for a qualified case manager to work with families toward their self-sufficiency goals.

Position Title: Case Manager
Status: Full-Time, Exempt
Supervised by: Chief Programs Officer
Supervises: None

Position Summary:

Under the supervision of the Chief Programs Officer, the Case Manager provides professional social services and is responsible for coordinating all case management services to an assigned caseload. Engages residents in one-on-one sessions and assists them in identifying and addressing individualized needs. Responsibilities include but are not limited to, client briefings, life skills services, mainstream referral resources, collecting data, completing reports, maintaining HMIS (Homeless Management Information System) and other client records, and documentation of all resident contact and services offered. Develops and maintains contacts with outside social service programs and mainstream referral providers. Participates in all agency-based events as assigned, attends all required meetings, and ensures leadership is well-informed. A successful candidate takes initiative and collaborates to ensure all aspects of service provision are in alignment with The House of Refuge’s mission and Philosophy of Care.

Duties and Responsibilities:

1. Provides ongoing case management that is client-driven, focused on securing housing, and improving self-sufficiency. In conjunction with residents, develops and modifies case plans monthly with goals and objectives, documents resident performance toward achieving stated goals and objectives, and empowers residents to problem solve through Motivational Interviewing.

2. As the primary point of contact for residents, orients new residents to the program, and collaborates with team members and other departments for basic needs, children’s services, and employment and education services. Ensures ongoing contact with residents and meets for case management sessions a minimum of once per month. Recruits and promotes residents’ participation in classes and other services offered, and supports the smooth flow of the department’s daily operations.

3. Provides ongoing support, follows up, and advocates with residents’ new or established service providers. Assesses residents’ needs, and provides appropriate quality and individualized referrals to community resources, maintains up-to-date resources in community bulletin board, and researches and communicates new resources as needed.

4. Creates and maintains resident case files and electronic records following established documentation guidelines. Collects and maintains accurate and up-to-date information needed for reporting. Inputs and manages resident data in HMIS, and completes assessments, and reports. Oversees residents moving in and out of the program, and actively supports during their adjustment, and as they transition out of the program.

5. Completes monthly home inspections and addresses issues as needed. Ensures residents are maintaining their homes in a safe, clean manner.

6. Consistently demonstrates knowledge of all House of Refuge programs policies and procedures, national best practices for transitional housing programs and social service delivery systems, local and federal laws pertaining to Fair Housing, Americans with Disabilities Act, Arizona Landlord Tenant Act, and Department of Housing and Urban Development Supportive Housing program regulations. Is dependable and adapts to changes in the work environment, plans, organizes and prioritizes work activities by using time efficiently. Practices resident and staff confidentiality, and demonstrates professional boundaries.

7. Demonstrates enthusiasm and creates and maintains an atmosphere of interest in all phases of work. Serves as a positive role model to all residents, promotes open communication, and contributes to an environment of trust and mutual respect. Provides services in a caring manner, and addresses concerns to ensure accountability and continued program partnership. Participates in all meetings and extracurricular activities as requested. Facilitates groups and classes, and takes an active role in the implementation of strategic planning goals and of the Family Services department goals.

8. Functions as part of a professional social service delivery team. Provides emergency and triage assistance to residents during fellow team members’ vacations and sick days. Is dependable, demonstrates thoroughness, adapts to changes, and solicits feedback.

9. Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree in a Human Services field required. Master’s degree in human services field preferred.

• Two (2) years of case management experience in a social services setting is required.

• Must agree to, and successfully pass, a State of Arizona Department of Public Safety fingerprint clearance.

• Must agree to, and successfully pass a criminal background check.

Knowledge/Skills/Abilities:

• Experience with transitional housing, drug and alcohol recovery, persons dealing with mental health issues, domestic violence and/or the homeless population preferred. Case management, counseling, and/or benefits coordination experience highly desirable.

• Effective verbal and written communication skills to interact effectively with a diverse population, co-workers, supervisors, subordinates, and volunteers. Recognizes, values, and contributes to an environment of trust and mutual respect. Contributes to a culture of performance, teamwork, collaboration, growth, and continuous improvement.

• Strong interpersonal, analytical, organization, and problem-solving skills. Confident, dedicated, professional self-starter, and creative problem solver with a strong commitment to being an integral part of a hands-on team.

• Ability to work independently with a strong sense of focus, non-judgmental, clear sense of boundaries, excellent customer service, and time management skills.

• Must have knowledge of Arizona’s mainstream referral resource system. Experience in case management documentation and strong computer skills.

• Required to adhere to the National Association of Social Workers Code of Ethics and assist residents in adhering to the Arizona Landlord Tenant Act.

Hours:

Must be willing to work flexible hours and days, a minimum of 40 hours per week. Routine hours are Monday – Friday, 8:00 a.m. to 5:00 p.m.

Salary: $45,000 -$50,000 annually.