House of Refuge Career Opportunities
Thank you for your interest in joining House of Refuge!
House of Refuge staff is a small, committed group of individuals who firmly believe in our vision that “every family deserves a home.” If you would like to apply to join the team, all career opportunities are listed below.
Open Positions
Learning & Development Specialist - HR
Case Manager
Other Positions
Employee Benefits
- Medical, Dental, & Vision Plans*
- Paid Time Off
- 401k Program
- 401k Employer Match Program
* General Public Compliance Page This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.
The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
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Position Title: Community Center Assistant
Status: Hourly, part-time (less than 30 hours per week).
Job Relationship:
Supervised by: Family Services Specialist
Supervises: None
Job Description
Position Summary
Essential Duties and Responsibilities:
1. Plays an active role in the coordination of activities, and self-enrichment classes for children at the Community Center. Support is obtaining supplies and customizes programming for the center. Collaborates with Family Services Specialist and Chief Programs Officer in researching, developing, planning, and implementing current and projected Community Center programming.
2. Practices good use of resources and evaluates program activities and supplies, while ensuring the best use of House of Refuge resources and budget. Takes an active role in the Community Center, organizes, and directs volunteers during Community Center hours, recruits and promotes children’s participation, and makes plans that support the smooth flow of daily activities.
3. Takes the role of point of contact with school liaisons and collaborates to support children’s services for families at House of Refuge. Supports and guides residents in enrolling or transferring children’s schools, and connecting them to appropriate community resources.
4. Works with families to identify protective factors and create goals that will support children’s overall well-being in the areas of academic success, increased learning and support systems, decreased barriers and achievement gaps, and increased coping mechanisms and overall wellness.
5. Assists and monitors residents, youth, volunteers, and instructors at the Community Center. Promotes safety and positive social interactions and effectively responds to situations that impact safety. Practices resident confidentiality and demonstrates professional boundaries.
6. Performs general clerical duties such as collecting data for monthly reports, creating and updating monthly calendars and flyers, answering phones, and responding to emails. Maintains a Community Center Bulletin Board and assists with the distribution of timely material to residents.
7. Performs general housekeeping matters such as cleaning, mopping, sweeping the porch and sidewalk of the center. Ensures Community Center and surrounding area are clean and free of hazards. Communicates concerns in a timely manner.
8. Plans and prepares simple/basic meals and snacks for breakfast, snack, or lunch. Follows all health and safety standards for food preparation and cleanup.
9. Demonstrates enthusiasm and creates and maintains an atmosphere of interest in all phases of work. Serves as a positive role model to all youth he/she encounters. Promotes open communication and contributes to an environment of trust and mutual respect. Provides services in a caring manner, provides clear instructions, and addresses concerns to ensure accountability and continued program partnership.
10. Consistently demonstrates knowledge of all House of Refuge program policies and procedures. Is dependable and adapts to changes in the work environment. Plans, organizes, and prioritizes work activities and tasks by using time efficiently to complete tasks and action plans.
11. All other duties as assigned.
Education/Experience
- A 2-year undergraduate degree in a related field is required; or be working towards a 4-year degree or higher in any child-related fields (Early Childhood Education, Child Development, Social Work, Psychology, Elementary Education, etc.) or any combination of advanced education plus experience working with children and youth in a childcare, summer, or afterschool program.
- Experience in classroom management.
- Must have a current Food Handler’s Card or the ability to get one.
- Fingerprint Card or ability to get one.
- Experience working with individuals experiencing homelessness, families in transition, or residential settings, is highly desirable.
- Previous experience working with volunteers, preferred.
Knowledge/Skills/Abilities/ Working Conditions
- Effective verbal and written communication skills to interact effectively with co-workers, supervisors, subordinates, volunteers, and the general public sufficient to showcase House of Refuge in a positive manner.
- Strong interpersonal, analytical, organization, and problem-solving skills.
- Ability to work independently and as part of a team. Ability to multi-task.
- Recognizes, values, and contributes to an environment of trust and mutual respect. Contributes to a culture of performance, teamwork, collaboration, growth, and continuous improvement.
- Coordinates the work of volunteers and develops interpersonal relationships with a variety of users and sponsors.
- Has computer and related software skills.
- Must be able to lift 25 lbs. Sits, stands, walks, runs, reaches, stops, bends, lifts, carries, manipulates various objects. Position requires moving around the House of Refuge and between buildings, including spending time outside.
- Required to have a valid driver’s license and a good MVD record. Position requires transportation of children in a company vehicle that sits up to 15 passengers.
- Must pass a background check and pre-employment drug screening.
Hours
Salary and Benefits
Position Title: Case Manager
Status: Exempt Full Time ( 40 hours per week).
Job Relationship:
Supervised by: Chief Programs Officers
Supervises: None
Job Description
you! House of Refuge is a transitional housing program serving families experiencing homelessness, who are
working towards self-sufficiency. We are looking for a qualified case manager to work with families toward their
self-sufficiency goals.
Position Summary
responsible for coordinating all case management services to an assigned caseload. Engages residents in one-on-one sessions and assists them in identifying and addressing individualized needs. Responsibilities include but are
not limited to client briefings, life skills services, mainstream referral resources, collecting data, completing
reports, maintaining HMIS (Homeless Management Information System) and other client records, and
documentation of all resident contact and services offered. Develops and maintains contacts with outside social
service programs and mainstream referral providers. Participates in all agency-based events as assigned, attends
all required meetings, and ensures leadership is well-informed. A successful candidate takes initiative and
collaborates to ensure all aspects of service provision are aligned with The House of Refuge’s mission and
Philosophy of Care.
Essential Duties and Responsibilities:
1. Provides ongoing case management that is client-driven, focused on securing housing, and improving selfsufficiency. In conjunction with residents, develops and modifies case plans monthly with goals and
objectives, documents resident performance toward achieving stated goals and objectives, and empowers
residents to solve problems through Motivational Interviewing
2. .As the primary point of contact for residents, orients new residents to the program, and collaborates with
team members and other departments for basic needs, children’s services, and employment and education
services. Ensures ongoing contact with residents and meetings for case management sessions at a minimum
of once per month. Recruits and promotes residents’ participation in classes and other services offered and
supports the smooth flow of the department’s daily operations.
3. Provides ongoing support, follows up, and advocates with residents’ new or established service providers.
Assesses residents’ needs and provides appropriate quality and individualized referrals to community
resources, maintains up-to-date resources in community bulletin board, and researches and communicates
new resources as needed..
4. Creates and maintains resident case files and electronic records following established documentation
guidelines. Collects and maintains accurate and up-to-date information needed for reporting. Inputs and
manages resident data in HMIS, and completes assessments, and reports. Oversees residents moving in and
out of the program, and actively supports during their adjustment, and as they transition out of the program.
5.Completes monthly home inspections and addresses issues as needed. Ensures residents maintain their
homes in a safe, clean manner..
6. Consistently demonstrates knowledge of all House of Refuge programs policies and procedures, national best
practices for transitional housing programs and social service delivery systems, local and federal laws
pertaining to Fair Housing, Americans with Disabilities Act, Arizona Landlord Tenant Act, and Department of
Housing and Urban Development Supportive Housing program regulations. Is dependable and adapts to
changes in the work environment, plans, organizes, and prioritizes work activities by using time efficiently.
Practices resident and staff confidentiality and demonstrates professional boundaries.
7. Demonstrates enthusiasm and creates and maintains an atmosphere of interest in all phases of work. Serves
as a positive role model to all residents, promotes open communication, and contributes to an environment
of trust and mutual respect. Provides services in a caring manner and addresses concerns to ensure
accountability and continued program partnership. Participates in all meetings and extracurricular activities as
requested. Facilitates groups and classes and takes an active role in the implementation of strategic planning
goals and of the Family Services department goals..
8.Functions as part of a professional social service delivery team. Provides emergency and triage assistance to
residents during fellow team members’ vacations and sick days. Is dependable, demonstrates thoroughness,
adapts to changes, and solicits feedback.
9. Performs other duties as assigned.
Education/Experience
- Bachelor’s degree in a Human Services field required. Master’s degree in human services field preferred.
- Two (2) years of case management experience in a social services setting is required.
- Must agree to, and successfully pass, a State of Arizona Department of Public Safety fingerprint clearance.
- Must agree to and successfully pass a criminal background check.
Knowledge/Skills/Abilities/ Working Conditions
- Experience with transitional housing, drug and alcohol recovery, persons dealing with mental health
issues, domestic violence and/or the homeless population preferred. Case management, counseling,
and/or benefits coordination experience are highly desirable. - Effective verbal and written communication skills to interact effectively with a diverse population, coworkers, supervisors, subordinates, and volunteers. Recognizes, values, and contributes to an
environment of trust and mutual respect. Contributes to a culture of performance, teamwork,
collaboration, growth, and continuous improvement. - Strong interpersonal, analytical, organization, and problem-solving skills. Confident, dedicated,
professional self-starter, and creative problem solver with a strong commitment to being an integral part
of a hands-on team. - Ability to work independently with a keen sense of focus, non-judgmental, clear sense of boundaries,
excellent customer service, and time management skills. - Must have knowledge of Arizona’s mainstream referral resource system. Experience in case management
documentation and strong computer skills. - Required to adhere to the National Association of Social Workers Code of Ethics and assist residents in
adhering to the Arizona Landlord Tenant Act.
Hours
a.m. to 5:00 p.m.
Salary and Benefits
Essential Duties and Responsibilities:
- Responsible for the ongoing improvement of grounds, buildings, vehicles and equipment.
- Performs maintenance duties requiring technical labor skills, including but not limited to, plumbing, painting, light carpentry, water heaters replacements, electrical and HVAC.
- Maintains accurate and current records of assets’ maintenance/repairs.
- Consistently tracks and updates each home’s maintenance status on H of R’s tracking document.
- Carries out preventative maintenance for all grounds, buildings, vehicles, and equipment.
- Submits project summaries encompassing all aspects of the completed work and future maintenance required.
- Responsible for developing and adhering to a maintenance department budget.
- Hires, trains, supervises, and evaluates work of maintenance staff.
- Reviews, completes, and delegates work orders in a timely manner.
- Conducts regular property inspections.
- Maintains House of Refuge Capital Improvement Plan. This includes all buildings, grounds, vehicles, and equipment associated with House of Refuge.
- Acquires, maintains, safeguards, and enters into inventory all required keys, equipment, tools, and materials.
- Consistently demonstrates and provides an open and professional working environment for co-workers, volunteers, residents, outside contractors, vendors, and the general
- Establishes and maintains safety, security, and emergency procedures.
- Attends and participates in training programs as requested.
- Serves as liaison with outside vendors, local fire, emergency, and police services. This includes updating said personnel with House of Refuge changes and procedures as necessary.
- Performs other duties and/or projects as assigned.
Education/Experience
- High school diploma or equivalent.
- Minimum of 5 years of direct technical (hands on) work experience in a combination of trades applicable to property maintenance such as plumbing, electrical, HVAC repairs, light carpentry, remodeling, drywall, paint, windows/doors, roofing, etc. Plumbing experience preferred.
- Minimum of 3 years of supervisory experience in maintenance, rehabilitation/remodeling, and/or construction fields.
- Experience in creating, monitoring, and applying budgets.
- Pass a State of Arizona Department of Public Safety fingerprint
- Pass a drug screening and criminal background check.
- Valid driver’s license.
- Experience working with a vulnerable population and volunteers preferred.
-
Must be able to interact and communicate with a diverse population. Confident, dedicated, professional self-starter and creative problem solver. Effective oral and written communication skills. Strong interpersonal, analytical, organizational, and problem-solving skills. Works independently and as part of a team.
Hours
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Salary and Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Short/Long term disability insurance
- Vision insurance
Compensation Range:
$50,000 – $60,000 annually.
Position Title: Learning & Development Specialist – HR
Reports To: CFO
Employment Type: Full-Time
FLSA Status: Exempt
Supervisory Responsibilities: None
Position Summary
- The ideal candidate is a results-oriented Learning & Development Specialist – HR who drives the organization’s employee development initiatives. This role is responsible for leading onboarding training and staff development programs. The candidate is an expert at designing multi-modal learning paths and conducting high-impact instructor-led training (ILT) that ensure immediate on-the-job application. By leveraging adult learning principles and data-driven gap analyses, the Learning & Development Specialist – HR will empower our teams to bridge skill gaps and cultivate a culture of continuous professional growth.
- Additionally, the role administers HR procedures, supporting the onboarding and offboarding processes as well as the compliance with organizational policies.
- The position plays a key role in maintaining a compliant, well-trained, and engaged workforce aligned with the organization’s mission and values.
Essential Duties and Responsibilities:
Learning Strategy & Program Design
- Coordinate the design, implementation, and continuous improvement of the organization’s learning and development strategy
- Collaborate with leadership to identify training needs aligned with organizational goals, compliance requirements, and staff development
- Develop and curate learning content, including onboarding materials, compliance training, and role-specific development resources
Onboarding & Core Training Programs
- Lead the learning and development components of onboarding, including orientation and initial general training
- Design and maintain training curricula for required and ongoing staff education
- Ensure compliance with mandatory training requirements
Learning Systems & Evaluation
- Coordinate the organization’s selection of a Learning Management System (LMS) and administer the system on an ongoing basis
- Track participation, completion rates, and learning outcomes
- Evaluate training effectiveness and recommend improvements based on feedback and data
Staff Development & Culture
- Support leadership and managers with professional development initiatives, workshops, and learning plans
- Promote a culture of continuous learning aligned with the organization’s values and mission
- Support employee engagement initiatives through learning and development programming
Documentation & Compliance
- Maintain accurate training records, certifications, and compliance documentation
- Provide training-related documentation for audits, funders, and regulatory reviews
Human Resources Responsibilities
Human Resources Administration
- Support recruitment activities, including job postings, interview coordination, and hiring documentation
- Coordinate employee onboarding and offboarding processes
- Maintain accurate and confidential personnel files and HR records
- Process employee status changes, promotions, and terminations
- Serve as a point of contact for routine HR inquiries
- Supports performance review process
Policy, Compliance & Records
- Administer and communicate HR policies, procedures, and employee handbook requirements
- Support compliance with federal, state, and local employment laws
- Coordinate employee acknowledgments and required documentation
- Assist with HR audits and internal reporting
- Maintain confidentiality and professionalism in all HR matters
Education/Experience
Required:
- Bachelor’s degree in Human Resources, Education, Instructional Design, Business Administration, or related field (or equivalent experience)
- 2–4 years of experience in training facilitation, presentation and delivery
- 2–4 years of experience in HR administration
- 2–4 years of experience administering training programs and LMS platforms
- Excellent public speaking and presentation skills
- Skilled at delivering instructor-led training (ILT) with a focus on adult learning principles, ensuring group discussions are aligned with organizational learning objectives
- Knowledge of basic employment laws and HR best practices
- Strong organizational skills and attention to detail
- Ability to maintain confidentiality and exercise sound judgment
- Proficiency with HRIS systems and Microsoft Office / Google Workspace
- Project management experience
- Working knowledge of artificial intelligence (AI) tools and the ability to use them responsibly to support training, documentation, and process improvement
Preferred:
- Experience implementing a new LMS platform.
- Experience designing and implementing adult learning and training programs
- Experience developing onboarding programs, compliance training, and professional development curricula
- Ability to sit, stand, and work at a computer for extended periods
- Occasional lifting of training materials (up to 25 lbs.)
- Ability to attend meetings and training sessions as needed
Hours
Salary and Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Short/Long term disability insurance
- Vision insurance
Compensation Range:
$55,000 – $60,000 annually.
Position Title: Maintenance Technician
Status: Hourly, full-time
Job Relationship:
Supervised by: Director of Facilities.
Supervises: None
Position Summary
Do you want to be part of an organization that changes the lives of families who are experiencing homelessness? At House of Refuge we are committed to enhancing the quality of life of the families we serve. House of Refuge provides transitional housing in a neighborhood setting for homeless families. This position will provide professional work as a member of a team responsible for the day-to-day operations and maintenance of our rental property community.
Duties and Responsibilities
- Completes repairs, maintenance projects, and work orders as assigned
- Displays strong communication and interpersonal skills
- Works well independently and as part of a team
- Works quickly and efficiently
- Takes initiative to complete work
- Is adaptive and flexible
As a Maintenance Technician, you will be responsible for assisting with repairs, maintenance projects, and work orders as assigned by the Maintenance Supervisor.
Qualifications
- Must have a valid driver’s license.
- Must successfully pass a background check.
Education/Experience
- 1-2 years of facilities maintenance related experience
- 1 year plumbing experience (required)
- Drywall experience (preferred)
- Landscaping experience (preferred)
- General painting experience (preferred)
Knowledge/Skills/Abilities/ Working Conditions
- Requires the ability to read, write and speak effectively in English.
- Creativity, initiative, independent thinking, and problem-solving skills are strongly preferred.
- Should have working knowledge of building systems codes and OSHA requirements.
- Proven ability to take and follow directions in the daily performance of duties is required.
- Must have the ability to work independently with limited guidance.
- Must have excellent communication, organizing, time management, and interpersonal skills.
- Must be self-motivated and a self-starter.
Schedule
40 hours per week, weekend and on-call availability as needed. M-F 7:00 am to 3:30 pm (winter hours) M-F 6:00 am 2:30 pm (summer hours).
Salary and Benefits
- Medical, Dental, Vision, & Life Insurance, short term disability, long term disability
- 401k Program with Employer Matching
- Vacation, Sick, Holiday paid time off.
Job Type: Full-time Pay: $17-$18 an hour depending on experience.
Position Title: Senior Maintenance Technician
Status: Hourly, full-time
Job Relationship:
Supervised by: Maintenance Supervisor
Supervises: None
Position Summary
Do you want to be part of an organization that changes the lives of families who are experiencing homelessness? At House of Refuge we are committed to enhancing the quality of life of the families we serve. House of Refuge provides transitional housing in a neighborhood setting for homeless families. This position will provide professional work as a member of a team responsible for the day-to-day operations and maintenance of our rental property community.
Duties and Responsibilities
- Completes repairs, maintenance projects, and work orders as assigned
- Displays strong communication and interpersonal skills
- Works well independently and as part of a team
- Works quickly and efficiently
- Takes initiative to complete work
- Is adaptive and flexible
- Prepare units for new move-ins
- Work with Maintenance Supervisor to schedule unit turns
- Schedule and complete preventative maintenance program
- Re-key locks and cut keys
- Maintain work areas in a clean and orderly manner
- Renovations when needed
- Perform other duties as assigned
As a Senior Maintenance Technician, you will be responsible for assisting with repairs, maintenance projects, and work orders as assigned by the Maintenance Supervisor.
Qualifications
- Must have a valid driver’s license.
- Must successfully pass a background check
Education/Experience
* Must have experience in at least one of these trades.
- 3-4 years of experience in general maintenance
- 2-3 years of plumbing experience
- 2 years of electrical experience
- Experience in both indoor and outdoor painting
- Drywall experience is preferred
- Landscaping experience is preferred
- Soldering experience
Knowledge/Skills/Abilities/ Working Conditions
- Requires the ability to read, write and speak effectively in English.
- Creativity, initiative, independent thinking, and problem-solving skills are strongly preferred.
- Proven ability to take and follow directions in the daily performance of duties is required.
- Must have the ability to work independently with limited guidance.
- Must have excellent communication, organization, time management, and interpersonal skills.
- Must be self-motivated and a self-starter.
Schedule
40 hours per week, weekend and on-call availability as needed. M-F 7:00 am to 3:30 pm (winter hours) M-F 6:00 am to 2:30 pm (summer hours).
Salary and Benefits
- Medical, Dental, Vision, & Life Insurance, Short Term Disability, Long Term Disability.
- 401k Program with Employer Matching.
- Vacation, Sick, Holiday, paid time off.
Job Type: Full-time Pay: $21-$23 Hourly
Position Title: Housekeeper
Status: Hourly
Supervised by: Maintenance Supervisor
Supervises: None
Position Summary
As part of the maintenance department this position assists with those duties necessary to clean, maintain and repair all House of Refuge grounds and property. He/she will also assist with major projects as assigned.
Essential Duties and Responsibilities
1. Refurbish, clean all House of Refuge property as directed in a timely manner. Assist with cost containment measures.
2. Maintain adequate stock supply in the Annex utility closet. Monitors and implements routine organizing of the closet.
3. Notify Maintenance personnel of needed repairs on units prior to HQS inspections.
4. Demonstrates and exhibits through consistent work performance, knowledge of safety measures and standards as appropriate to duties assigned.
5. Consistently demonstrates knowledge of all House of Refuge programs policies and procedures. Working knowledge of local and federal laws pertaining to Fair Housing, Arizona Landlord and Tenant Act, American Disability Act regulations in addition to providing residential confidentiality and professional boundaries.
6. Works professionally with House of Refuge administrative, operational and volunteer staff, as well as, outside contractors and customers. Communicates with the Maintenance Supervisor when additional assistance is required for assigned duties.
7. Maintains appropriate collaborative relationships with local agencies to ensure positive branding of House of Refuge
8. Perform all other duties as assigned.
Education/Experience
- Good communication skills.
- Must successfully pass a State of Arizona Department of Public Safety fingerprint clearance.
- Previous house cleaning experience is preferred.
Knowledge/Skills/Abilities/ Working Conditions
Skills that will consistently produce clean, sanitary homes for participants and a clean work environment for House of Refuge employees. Must be able to work flexible hours if requested. Must consistently demonstrate a friendly, non-judgmental attitude to residents and co-workers.
Hours
40 hours/week. Must be willing to work flexible hours and days.
Salary and Benefits
$18 hourly.
Other Positions
Thank you for your interest in joining House of Refuge! While there are no other open positions at this time, we are always looking for talented individuals to join our team. Please click “Apply Now” to send us your resume and we will contact you should a position with matching qualifications become available. We look forward to hearing from you!