House of Refuge Career Opportunities
Thank you for your interest in joining House of Refuge!
House of Refuge staff is a small, committed group of individuals who firmly believe in our vision that “every family deserves a home.” If you would like to apply to join the team, all career opportunities are listed below.
Open Positions
Donation Center Attendant
Engagement Specialist
Housekeeper
Youth Engagement Coordinator
Other Positions
Employee Benefits
- Medical, Dental, & Vision Plans*
- Paid Time Off
- 401k Program
- 401k Employer Match Program
* General Public Compliance Page This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.
The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
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Position Title: Engagement Specialist
Status: Hourly, part-time (less than 30 hours per week).
Job Relationship
Supervised by: Chief Programs Officer
Supervises: None
Job Description
If you are passionate about working with families and making a meaningful impact, we invite you to consider joining our team. House of Refuge is a transitional housing program serving families experiencing homelessness as they work toward self-sufficiency. We are seeking an energetic Engagement Specialist to engage, support, and empower families on their path toward successful program completion and long-term stability.
Position Summary
Duties and Responsibilities:
1. Maintains an active and consistent visible presence throughout the property to foster a welcoming environment, build rapport with residents, and encourage participation in required program services and activities such as case management meetings, workforce development activities, groups, classes, and program events.
2. Effectively supports clients by answering questions, providing information about program services and expectations, encouraging a positive sense of community, and utilizing conflict resolutions techniques to support a safe and respectful community setting. Provides support to residents during program entry, and as residents prepare to transition out of the program.
3. Conducts routine outreach to residents who are not actively participating in services to support re-engagement by contacting residents via phone or in-person. Identifies barriers that may impact participation and collaborates with Case Management and appropriate Family Services staff to ensure residents receive timely and appropriate support.
4. Maintains accurate and timely documentation of resident interactions and outreach efforts in accordance with the established documentation guidelines. Performs general clerical duties such as collecting data, responding to emails, and assisting with the distribution of timely materials to residents.
5. Actively participates in all required meetings and extracurricular activities, collaborates with staff to support client engagement, and supports a variety of tasks and activities for the smooth functioning of the Family Services daily operations. As needed, serves as backup for monthly housing inspections, and as a supportive presence for conversations with residents.
6. Practices effective use of resources while ensuring the best use of House of Refuge budget. Preforms general upkeep of the Family Services building by organizing common spaces such as lobby, birthday closet, and career closet, ensures all resource materials are up to date, and completes work orders as needed.
7. Demonstrates enthusiasm, fosters, and maintains an atmosphere of interest in all phases of work. Serves as a positive role model to all residents, promotes open communication, and contributes to an environment of trust and mutual respect. Provides services in a caring manner, and addresses concerns to ensure accountability and continued program partnership.
8. As part of a professional social service delivery team, consistently demonstrates knowledge of all House of Refuge programs, policies, procedures, and national best practices for transitional housing. Demonstrates dependability and adaptability in a changing work environment by effectively planning, organizing, and prioritizing work activities. Maintains resident and staff confidentiality and consistently demonstrates appropriate professional boundaries.
Qualifications and Experience:
- High School Diploma or GED required, associate or bachelor’s degree in social work, human services, or related field preferred.
- A minimum of one (1) years’ experience in a social service, or experience navigating community resources, social service systems, or structured residential setting is preferred, whether gained through professional or personal experience.
- Knowledge of trauma-informed care and conflict resolution techniques.
- Ability to maintain professional boundaries and demonstrate cultural sensitivity.
- Must agree to, and successfully pass, a State of Arizona Department of Public Safety fingerprint clearance.
Knowledge/Skills/Abilities:
- Effective computer skills, verbal, and written communication skills to interact effectively with a diverse population, co-workers, supervisors, subordinates, and volunteers. Recognizes, values, and contributes to an environment of trust and mutual respect. Contributes to a culture of performance, teamwork, collaboration, growth, and continuous improvement.
- Strong interpersonal and critical thinking skills. Confident, dedicated, professional self-starter, and creative problem solver with a strong commitment to being an integral part of a hands-on team.
- Ability to work independently with a keen sense of focus, non-judgmental, clear sense of boundaries, excellent customer service, and time management skills.
- Must be able to lift 25 lbs. Sits, stands, walks, runs, reaches, stops, bends, lifts, carries, manipulates various objects. Position requires moving around the House of Refuge and between buildings, including spending time outside.
- Required to adhere to the National Association of Social Workers Code of Ethics and assist residents in adhering to the Arizona Landlord Tenant Act.
Hours
Must be willing to work flexible hours and days. This is a part-time position with a maximum of 29 hours per week.
Routine schedules are the following.
Schedule A: Monday – Friday, 12:30 p.m. to 6:00 p.m.
Schedule B: Tuesday – Friday, 12:00 p.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 2:00 p.m.
Schedule C: Wednesday -Friday, 10:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 2:00 p.m.
Salary and Benefits
$19 per hour.
Position Title: Community Center Assistant
Status: Hourly, part-time (less than 30 hours per week).
Job Relationship:
Supervised by: Family Services Specialist
Supervises: None
Job Description
Position Summary
Essential Duties and Responsibilities:
1. Plays an active role in the coordination of activities, and self-enrichment classes for children at the Community Center. Support is obtaining supplies and customizes programming for the center. Collaborates with Family Services Specialist and Chief Programs Officer in researching, developing, planning, and implementing current and projected Community Center programming.
2. Practices good use of resources and evaluates program activities and supplies, while ensuring the best use of House of Refuge resources and budget. Takes an active role in the Community Center, organizes, and directs volunteers during Community Center hours, recruits and promotes children’s participation, and makes plans that support the smooth flow of daily activities.
3. Takes the role of point of contact with school liaisons and collaborates to support children’s services for families at House of Refuge. Supports and guides residents in enrolling or transferring children’s schools, and connecting them to appropriate community resources.
4. Works with families to identify protective factors and create goals that will support children’s overall well-being in the areas of academic success, increased learning and support systems, decreased barriers and achievement gaps, and increased coping mechanisms and overall wellness.
5. Assists and monitors residents, youth, volunteers, and instructors at the Community Center. Promotes safety and positive social interactions and effectively responds to situations that impact safety. Practices resident confidentiality and demonstrates professional boundaries.
6. Performs general clerical duties such as collecting data for monthly reports, creating and updating monthly calendars and flyers, answering phones, and responding to emails. Maintains a Community Center Bulletin Board and assists with the distribution of timely material to residents.
7. Performs general housekeeping matters such as cleaning, mopping, sweeping the porch and sidewalk of the center. Ensures Community Center and surrounding area are clean and free of hazards. Communicates concerns in a timely manner.
8. Plans and prepares simple/basic meals and snacks for breakfast, snack, or lunch. Follows all health and safety standards for food preparation and cleanup.
9. Demonstrates enthusiasm and creates and maintains an atmosphere of interest in all phases of work. Serves as a positive role model to all youth he/she encounters. Promotes open communication and contributes to an environment of trust and mutual respect. Provides services in a caring manner, provides clear instructions, and addresses concerns to ensure accountability and continued program partnership.
10. Consistently demonstrates knowledge of all House of Refuge program policies and procedures. Is dependable and adapts to changes in the work environment. Plans, organizes, and prioritizes work activities and tasks by using time efficiently to complete tasks and action plans.
11. All other duties as assigned.
Education/Experience
- A 2-year undergraduate degree in a related field is required; or be working towards a 4-year degree or higher in any child-related fields (Early Childhood Education, Child Development, Social Work, Psychology, Elementary Education, etc.) or any combination of advanced education plus experience working with children and youth in a childcare, summer, or afterschool program.
- Experience in classroom management.
- Must have a current Food Handler’s Card or the ability to get one.
- Fingerprint Card or ability to get one.
- Experience working with individuals experiencing homelessness, families in transition, or residential settings, is highly desirable.
- Previous experience working with volunteers, preferred.
Knowledge/Skills/Abilities/ Working Conditions
- Effective verbal and written communication skills to interact effectively with co-workers, supervisors, subordinates, volunteers, and the general public sufficient to showcase House of Refuge in a positive manner.
- Strong interpersonal, analytical, organization, and problem-solving skills.
- Ability to work independently and as part of a team. Ability to multi-task.
- Recognizes, values, and contributes to an environment of trust and mutual respect. Contributes to a culture of performance, teamwork, collaboration, growth, and continuous improvement.
- Coordinates the work of volunteers and develops interpersonal relationships with a variety of users and sponsors.
- Has computer and related software skills.
- Must be able to lift 25 lbs. Sits, stands, walks, runs, reaches, stops, bends, lifts, carries, manipulates various objects. Position requires moving around the House of Refuge and between buildings, including spending time outside.
- Required to have a valid driver’s license and a good MVD record. Position requires transportation of children in a company vehicle that sits up to 15 passengers.
- Must pass a background check and pre-employment drug screening.
Hours
Salary and Benefits
Position Title: Donation Center Attendant
Status: Hourly, part-time (less than 30 hours per week).
Job Relationship:
Supervised by:
Supervises: None
Position Summary
Responsible for intake, stocking, organizing, and greeting donors at the Donation Center with routine daily tasks and duties to maintain a storefront appearance in the Donation Center. Consistently show House of Refuge, Inc. in a positive manner to all donors, residents, and volunteers through excellent customer service skills.
Essential Duties and Responsibilities:
- Assist in receiving, sorting, organizing of food and donations for day-to-day activities of the Donation Center. Much of this work is done outside year-round. Must be able to work in varied weather conditions from cold to extreme heat. This is a physical position that requires lifting and standing on your feet for a large part of the day. Must be able to lift 25lbs. repeatedly and 50+lbs. on occasion to assist donors in transporting donations into the Donation Center.
- Completes daily tasks. Works side by side with volunteers to show the appropriate way to work the Donation Center.
- Assisting residents with donation needs. Responsible for the record keeping of resident’s receipts of donations at the Donation Center.
- Consistently demonstrates and provides a positive, professional working environment for residents, co-workers, volunteers, and the public that come in contact with House of Refuge.
- Consistently maintains Donation Center in a “storefront” atmosphere. Displaying items for clients in a clean, dignified, store-like setting. Free of disorder and damage.
- Maintains updated clients lists for larger donated items, such as beds, furniture, tables/chairs, etc.
- Maintains updated needs list and inventory for donors and Development team.
- Responsible for obtaining donor receipts from donors.
- All other tasks that may be assigned.
Education/Experience
- High School education or equivalent required.
- Associates Degree preferred.
- Retail experience preferred.
- Superior customer relation skills.
- Competent in Microsoft Word, Excel, and Google/Gmail
- Must currently possess or be able to obtain a State of Arizona Department of Public Safety fingerprint clearance and food handler’s card.
- Must have a valid Arizona Driver’s license.
Knowledge/Skills/Abilities/ Working Conditions
-
Must be able to interact and communicate with a diverse population. Confident, dedicated, professional self-starter and creative problem solver. Effective oral and written communication skills. Strong interpersonal, analytical, organizational, and problem-solving skills. Works independently and as part of a team.
Hours
Thursday and Friday 9:30am.-4:30pm. and Saturday 9:30am.-2:30pm. Must be able to pass a background and drug test prior to start.
Salary and Benefits
Part-Time Hourly – $16/hour.
Position Title: Housekeeper – Part Time
Status: Hourly, Non-Exempt
Supervised by: Maintenance Supervisor
Supervises: None
Position Summary
As a member of the Maintenance Department, the Housekeeper is responsible for ensuring the cleanliness and upkeep of all House of Refuge grounds and property. This role involves performing routine cleaning tasks, preparing residential units for occupancy, and assisting with major maintenance projects as assigned to support the House of Refuge mission.
Essential Duties and Responsibilities
- Promptly cleans and refurbishes all House of Refuge properties and units to ensure they meet organizational standards.
- Maintains adequate stock supply in the Annex and Administrative utility closets. Monitors and fills out cleaning inventory form(s).
- Notifies Maintenance personnel of needed repairs on units prior to Rent Ready inspections.
- Demonstrates and exhibits thorough and consistent work performance, knowledge of safety measures and standards as appropriate to duties assigned.
- Consistently demonstrates knowledge of all House of Refuge programs, policies, and procedures. Working knowledge of local and federal laws pertaining to Fair Housing, Arizona Landlord and Tenant Act, American Disability Act regulations, in addition to providing residential confidentiality and professional boundaries.
- Works professionally with House of Refuge employees, volunteer members, donor(s), outside contractors, and residents. Communicates with the Maintenance Supervisor when additional assistance is required for assigned duties.
- Maintains appropriate collaborative relationships with local agencies and donor(s) to ensure positive branding of House of Refuge.
- Performs other duties as assigned.
Education/Experience
- Must successfully obtain and maintain a State of Arizona Department of Public Safety Fingerprint Clearance Card.
- Exceptional interpersonal and verbal communication skills.
- Previous professional cleaning or housekeeping experience is preferred.
Knowledge/Skills/Abilities/ Working Conditions
- Skills that will consistently produce clean, sanitary homes for participants and a clean work environment for House of Refuge employees.
- Must consistently demonstrate a friendly, non-judgmental attitude to residents and co-workers.
- Must be able to work flexible hours if requested.
Hours
20 hours per week (Monday – Thursday).
Salary and Benefits
$18/hourly.
Position Title: Youth Engagement Coordinator
Status: Exempt, full-time (40 hours per week).
Supervised by: Children Services Manager
Supervises: None
Position Summary
Under the supervision of the Children Services Manager, the Youth Engagement Coordinator plans, organizes, and implements age-appropriate activities and events that promote healthy living and positive social interactions. This role is responsible for engaging, retaining, and increasing teen participation in program services and activities. Serves as a key point of contact for families in coordination with school liaisons, works directly with teens and families residing at House of Refuge, and provides administrative support as needed for aspects related to youth services. Ensures compliance with all safety protocols, maintains accurate documentation of services, attends required meetings, and ensures leadership is well informed. Takes initiative and collaborates to ensure all aspects of service provision are in alignment with the House of Refuge mission and Philosophy of Care.
Essential Duties and Responsibilities
Program Development & Implementation
1. Utilizing the eight dimensions of wellness framework, plans, coordinates, and supervises Teen Center program activities and special events. Directs volunteers and facilitates curriculum-based lessons with an emphasis on health education, self-enrichment, and positive social interaction. Actively engages and recruits teens to increase participation in all program services, in order to improve consistent attendance, retention, and engagement outcomes.
2. As part of partnerships and youth development opportunities, maintains collaborative relationships with community partners and secures guest speakers and volunteers for workshops and enrichment activities. Researches and connects teens to job leads, career exploration, educational opportunities, skill-building, and other community resources that support the physical and mental health needs of teens.
3. Practices responsible stewardship of resources by identifying needs and ensuring the effective use of resources and program budget. Submits requests in advance, completes approved purchases and expenditure documents. Collaborates with other departments and with the Donation Center to secure donations and supplies needed for the Teen Center’s programming.
4. Conducts general housekeeping matters such as basic upkeep of the Teen Center, follows a daily cleaning schedule and coordinates weekly and quarterly cleaning, and space beautification projects. Prepares snacks and simple meals following all health and safety standards for food preparation and cleanup.
Coordination of Client Services
5. Serves as the primary point of contact with school liaisons and supports families with school enrollment and transfers. Maintains updated school information for all teens and obtains appropriate releases of information, as needed, to coordinate services for the families.
6. Maintains resident confidentiality and demonstrates professional boundaries at all times. Builds rapport with teens and families to encourage engagement in services, activities, and educational opportunities. Collaborates with case management, attends staffing meetings, documents services, and supports families with the needs of the teens throughout their stay, and during their transition out of the program.
7. Demonstrates enthusiasm, fosters and maintains an atmosphere of interest in all phases of work. Serves as a positive role model to program teens and children. Provides services in a caring manner, provides clear instructions, and addresses concerns to ensure accountability and continued program partnership.
Administrative Responsibilities and Team Culture
8. Performs administrative duties such as data collection and reporting, tracking daily Teen Center attendance, creating flyers and monthly calendars, managing email correspondence, answering phones, and preparing and distributing program materials in a timely manner.
9. Maintains accurate and timely documentation of services, activities, and participation in Teen Center activities. Completes timely and accurate documentation of services and communication with residents, as needed, to ensure compliance and accurate reflection of service provision.
10. Consistently demonstrates knowledge of House of Refuge policies and procedures and ensures compliance in all areas of work. Maintains organization of the Teen Center, ensuring the space is clean, structured, and tour-ready at all times. Ensures the area is clean and free of hazards, communicates maintenance or safety concerns promptly, and submits work orders as needed.
11. Plans, organizes, and prioritizes work activities to meet program goals and deadlines, demonstrating reliability and adaptability in a dynamic environment. Collaborates closely with the Children Services Manager and serves as backup support for Community Center operations as needed.
12. Actively contributes to the implementation of the organization’s core values and program philosophies. Maintains an atmosphere of enthusiasm and professionalism, fosters open communication, and contributes to a culture of mutual respect, accountability, performance, teamwork, collaboration, and continuous improvement.
13. Performs all other duties as assigned.
Education/Experience
- A 2-year undergraduate degree in a related field is required; or be working towards a 4-year degree or higher in any child-related fields (Early Childhood Education, Child Development, Social Work, Psychology, Elementary Education, etc.) or any combination of advanced education plus experience working with teens in a social service agency, summer or afterschool program. Experience working with teens in a residential setting, school setting, or other equivalent experience.
- Must agree to, and successfully pass, a background check.
- Must have or be able to obtain a current Food Handler’s Card.
- Must have or be able to obtain a fingerprint clearance card.
Knowledge/Skills/Abilities/ Working Conditions
- Effective oral and written communication skills. Strong interpersonal, analytical, organizational and problem-solving skills.
- Ability to work independently and as part of a team. Ability to multitask.
- Coordinates the work of volunteers. Develops professional relationships with a variety of users and sponsors. Has computer and related software skills. Excellent communication, both verbal and written, to interact effectively with co-workers, supervisors, subordinates, volunteers and the general public sufficient to showcase House of Refuge in a positive manner.
- Must be able to lift 25 lbs. Sits, stands, walks, runs, reaches, stoops, bends, lifts, carries, manipulates various objects. Position requires moving around the House of Refuge and between buildings, including spending time outside.
- Required to have a valid driver’s license and clear MVD record. Position requires transportation of teens in a company vehicle for up to 15 passengers.
Hours
Typical hours are M-F, 10 AM to 6 PM; or M-F, 11 AM to 7 PM. Must be willing to work a flexible schedule for special family events, and occasional Saturdays.
Salary
$45,000 – $48,000 annually
Other Positions
Thank you for your interest in joining House of Refuge! While there are no other open positions at this time, we are always looking for talented individuals to join our team. Please click “Apply Now” to send us your resume and we will contact you should a position with matching qualifications become available. We look forward to hearing from you!